Returns
Art Revive Project Returns Policy
Introduction
Art Revive Project ("the Company") offers a 14-day return policy for all products purchased from our website. Customers may return any purchased product for a full refund within 14 calendar days of the date of purchase, except for the following products:
- Products that are custom-made or personalized
- Products that are perishable or have a short shelf life
- Products that are sold as a set or bundle
- Products that are damaged or defective
- Products that have been used or worn
Your Satisfaction Matters to Us!
At Art Revive Project, we genuinely care about your satisfaction and experience with our products. We understand that sometimes returns are necessary, and we're committed to making the process as smooth and straightforward as possible for you.
How to Return a Product
To return a product, please contact us at magicemporiumstore@gmail.com and provide us with your order number and the reason for the return. We will then provide you with instructions on how to return the product.
Refunds
Once we have received your request for a return, we will investigate to see if the product is eligible for a refund according to the law and the situation. If the product is eligible for a refund, we will process your refund within 10 business days. Refunds will be issued to the same payment method that was used to make the original purchase.
Our Promise to Investigate Thoroughly
If you decide that a return is needed, we'll conduct a thorough investigation to ensure that all factors are considered. We'll begin by reaching out to you for more details about your reason for the return. For clarity and documentation, we may also ask you to send us pictures of the product in question.
Guided by Fairness and Law
Our team will carefully review your case against our return policy and relevant consumer protection laws. We aim to ensure that all decisions are fair, lawful, and in your best interest.
Timely Refunds
Should your product be eligible for a refund, we'll process it within 10 business days. The refund will be credited back to your original payment method, making the process seamless and convenient for you.
Open Communication
If, for any reason, your product isn't eligible for a refund, we'll communicate that to you transparently, explaining why that is the case. We might also offer alternative solutions, like product exchanges, to make sure you’re satisfied with your experience with us.
We're Here for You
Through every step of the process, we're here to help. Our goal is to resolve any issues you may have in a manner that adds to your faith in Art Revive Project and encourages a lasting relationship.
So rest assured, you're in good hands. Your satisfaction and peace of mind are our top priorities, and we're committed to demonstrating that in how we handle your returns and refunds.
Feel free to reach out to us at any time; we're here for you.
Shipping
The cost of shipping the returned product is the responsibility of the customer.
Contact Us
For questions or concerns regarding our returns policy, please contact us at magicemporiumstore@gmail.com